Email Marketing: Are You Doing It Right?
Are You Still Sending Email Newsletters?
Asking people to opt-in to your email newsletter worked well in 2010, but these days bloggers and small business owners need a more advanced strategy.
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So many businesses, both large and small are still sending out email newsletters, and by the way…that is not the same thing as using email automation to grow your revenue, in fact sending newsletters will very rarely, if ever, provide any return on investment for your business. Let me show you the difference.
First things first. We’ve all got way too much email in our inbox right…
it feels like every time you unsubscribe from something, you get 10 more emails in return. Email Marketing Automation is everywhere.
I’ve even changed my email addresses just to get rid of all the noise.
So think about the typical email newsletter…a company shares once a month, or maybe even once a week. Maybe they’ve moved into a new location, or maybe they’re welcoming a new employee. If you make a living as a blogger, you might be sharing an excerpt of your blog posts and then linking to the last 4 or 6 blogs that you wrote.
So now, think about how you feel when you’re busy opening emails and you receive a business newsletter and it’s filled with all kinds of links and different things going on…maybe one thing catches your eye, but the reality is, you’re way too busy to click through on every single link in there, because there are just too many choices and you really don’t have time.
Maybe you’ll come back later, but the data shows that’s not likely. What data? Marketing data from all over the world that is aggregated and published by literally every important marketing company that exists (HubSpot, Salesforce, SEMRush, you get the picture). Anyway…if you do send these kinds of newsletters you’re not going to like this data very much but it’s the truth; most people don’t care about what’s new in your business this week.
What people care about is how you can solve their problem, if they happen to have a problem that you have a solution for.
So how does all this translate into setting up automated campaigns that actually generate revenue for your business?
The key is to set up your email marketing automation using JUST ONE nurturing sequence at a time which corresponds to your audiences exact place in the sales funnel.
Wait, what? What does that mean and how do I know this?
Because so much automated intelligence exists that allows thousands of marketers every day to analyze their data…and it’s all black and white. In other words, nobody has go “guess” anymore.
In the past, a business would market their brand by placing an ad in a magazine or on billboard, and back then, they never had an accurate way to measure how effective their ad was. So all these dollars were spent on traditional marketing, but how did they know what really worked or what KPIs (Key Performance Indicators) to measure? They didn’t. If they were smart in 1995, they set up different phone numbers so they could track where people saw their ad based on whether they actually called their business, but that’s old news because now we can accurately track email clicks on both websites and within email marketing campaigns, and that’s how we know that email newsletters are just not effective.
So instead of sending another newsletter, here are the steps you can take TODAY to start turning things around:
- Write down the exact problem that your audience has.
- Write down the exact solution that you provide, that solves their problem.
- Apply your solution to the sales funnel; now if this sounds a little confusing, lets look at a real live example.
Journey Mapping
In the world of digital marketing, being able to pinpoint a prospective customer's place in the sales cycle and associate it with an appropriate nurturing sequence is called Journey Mapping. You’ll first figure out whether your audience is in the awareness stage, the consideration stage, or the decision stage of the sales funnel. These are 3 markedly different phases of decision making, and will affect your email nurturing sequence depending on what phase they are in.
So how do you know what phase they’re in? Digitally, this is done by segmenting or grouping your website visitors into categories based on the measurable actions they take on your website. For example, you gain some perspective on your audience by paying close attention to what blogs they’re reading on your website. Which of your posts gets the most traffic? To accomplish this in a very early stage (if you are used to sending email newsletters and you’re looking to transition to automating your emails for the purpose of generating revenue) then you’ll need to begin by sending an email for the sole purpose of grouping your audience into different categories.
A segmentation campaign is as simple as sending an email that provides two different options…so say your business or blog is about sustainability, ultimately, you’re selling a digital course that teaches people how to build a bin for composting, so your blog topics are likely all related to gardening and composting.
If you already have subscribers on your email list and it’s just one list, you’ll start by sending an email that offers only two different options: either click here to read about learning the importance of composting for sustainability, or click here for a cost comparison of buying different types of compost bins compared to building your own out of leftover household materials. That differentiation now clearly separates your audience into beginners versus advanced. You’ll know based on who clicked which link where they are in their personal journey. So then ultimately if your goal is to sell that digital course on how to build your own composting bin, then you know how to properly nurture people based on where they are in their educational journey…in other word’s their “buyer’s journey”. Then you can take measures to properly group people when they first sign up for your list. You can do this in a few different ways:
- Add a choice to your opt-in form so instead of asking only for their email address, you’ll add an additional question that will give you the answer to what you’ll eventually send them…so it might say “what type of gardener are you” (so they choose: I’m a beginner or I’m advanced).
- This can also be accomplished by taking a quick survey on your Facebook page or even emailing your current list and saying that you want to provide content that is relevant so you’re taking a quick survey to see what your readers are most interested in. Then as they click, you’ll again go back and analyze your data to find out more about your audience.
As you can see, talking to your audience about precisely what they’re interested in is a much better way to nurture them through the different stages of their buyer’s journey and toward making a purchase from you.
Here is a video with some more info. to help you better understand email marketing. If you enjoy this video, I would love it if you would Subscribe to my YouTube Channel! I post brand new videos every Wednesday!
Email Marketing Automation Platforms
I started off using MailChimp in 2006, just like most small businesses do, because of cost constraints. Now that I have a much better understanding and appreciate efficiency, I would highly recommend ConvertKit or AWeber. If you are a blogger, ConvertKit is the way to go because it's simple and intuitive to use, and it makes segmenting your audience super easy. AWeber has a slightly more techy learning curve and would be best suited for more established small businesses who already has a small marketing team and needs a solution that integrates across a wide-variety of other business processing tools.
Have an enterprise sized business? The most robust platform for Marketing Automation + Website Builder all in one for Small to Medium Sized Businesses who have revenue between $250,000 and $5 Million in annual revenue is: HubSpot (Click for a 30-Day Free Trial)
These are great tips! My email list is definitely something that needs work, and these are ideas I could implement. Thank you!
Thanks for reading Lauren!
Excellent tips and ideas in this article! I learned so much from it today, thank you!
I am working on my first newsletter to go out, so this post was great to read! Thanks!
Thank you for these tips! I’m going to start rethinking my newsletter situation asap!!
Glad you learned something new! 🙂
I need to overhaul my email marketing. I am doing a lot of what you say not to. Will be looking into this on the weekend and putting into practice your suggestions. Thank you!
Hi Laura, my pleasure! If you have any questions don’t hesitate to ask. 🙂
I’m going to take a closer look at the ‘click funnels’ your wrote about. Great blog!
Beautiful blog, Kate and this is such an informative post! I love and agree with what you said about having just one nurturing sequence at a time which corresponds to your audience.
Great post,
Amira at ASelfGuru
Thank you! 🙂
Your suggestions were really helpful. Thank you so much for sharing these marketing tips!
What you said about newsletters is true, “Most people don’t care about what’s new in your business this week. What people care about is how you can solve their problem, if they happen to have a problem that you have a solution for.”
We launched in October 2018 and started out by sending monthly newsletters. Now, we’re starting to segment our audience and create automated email nurture campaigns based on where they’re at in the customer journey. By fine-tuning our sequences to better serve our audience, we’ve been getting better results!
That’s so great to hear! Love the “very real” examples! 🙂 Thanks for sharing!
I struggle with this so much. It’s next in my list to pay attention to.
Hi Karie, don’t hesitate to let me know if I can help answer any questions. 🙂